What to Expect
Tesla Motors is seeking an accomplished Mobile Service Router dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy.
What You’ll Do
Coordinate repairs for new and used vehicles, ensuring compliance with warranty guidelines and specifications 
Respond to roadside requests and assess technical issues to determine if resolution can be achieved remotely, over the phone, or requires technician intervention 
Communicate with customers via text, calls, email, and internal channels for service updates, scheduling, payment processing, and addressing inquiries 
Schedule customers within hour block windows, optimizing throughput and routing for mobile service technicians 
Collaborate with service leadership to plan for PTO, vehicle maintenance, and adjustments, striving to meet or exceed customer demand 
Utilize reporting metrics to guide procedural enhancements, elevating the overall customer experience 
Proficiency in the Microsoft Suite, Tesla programs, and reporting metrics 
What You’ll Bring
Customer-facing experience, ideally in a technical or automotive setting, demonstrating a commitment to excellent service  
Proficiency in parts processes, warranty knowledge, and the ability to articulate technical information in a customer-friendly manner, both verbally and in writing 
Enthusiastically seeks understanding of automotive techniques related to vehicle repair and servicing 
Positive, adaptable, and open to learning about changes in the personal transportation industry, as well as Tesla products and services 
Strong organizational skills, with the ability to handle multiple priorities, meet deadlines, and thrive in a fast-paced environment 
Excellent verbal and written communication skills, including the ability to address difficult conversations and customer conflicts 
Valid driver’s license required, ability to work flexible hours, including evenings, weekends, and holidays, and willingness to obtain state licensing where applicable

Owings Mills, Maryland

Full time