What to Expect
As the Trade Validations Specialist for Used Car Operations, you will be responsible for auditing ownership details for all incoming trade-ins and managing down our trade-in defect rate in your designated region. You will work with local Sales and Delivery teams to ensure a smooth ownership transfer process for our customers to move out of their current vehicles and into a Tesla. You will ensure quick cash conversion of the trade-in by monitoring trade-in execution error rates and issue trends, presenting the data trends and proposed solutions directly to local management, and conducting site-specific training on the trade-in process/document updates. To guarantee compliance and resolution, you will keep up to date on state-specific DMV regulations and adapt quickly to specific trade-in process changes as they arise. You will be the primary point of contact for Tesla Advisors and your local Sales and Delivery managers.

What You’ll Do
Review documentation for all incoming trade-in vehicles for accuracy keeping Tesla within compliance of state/federal regulations
Support local Tesla Sales and Delivery teams for all trade-in questions, specifically regarding ownership transfer process
Review executed trade-in documentation and analyze improperly executed documentation and issue trends
Develop and implement solutions to mitigate all intake issues and ensure the solutions are maintained
Partner with internal teams to drive immediate resolutions on missing, and/or aging escalated document execution issues
Develop and implement training and/or controls to coach local Sales and Delivery teams in best practices by owning detailed metrics and KPI tracking systems. Maintain an accurate problem trade/resolution report and be prepared for weekly review with the regional team and North America Managers
What You’ll Bring
Bachelor’s Degree or equivalent experience  
2+ years of professional experience
Strong attention to detail and solutions oriented mindset
Strong verbal and written communication skills
Prior experience in a training role will be highly valued
Previous experience working with vehicle titles is highly preferred
Notary preferred

Brooklyn, New York

Full time