Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:Follows established written procedures and guidelines, provides technical and analytical support in a global operations support function for one or more operations product areas. Uses established techniques to analyze and resolve complex operations support problems/initiatives requiring exception handling and/or coordination of multiple operational and/or product/services specialists to resolve. May assist in managing projects and/or introduction of new initiatives, systems, products and services and processes coordination across multiple operations functions. Employees will have college degree (Associates or higher) or comparable work experience.Required skills include: expert Excel knowledge, detail orientation, ability to manage multiple priorities and multi task, excellent time management and prioritization skills, with ability to meet tight deadlines, ability and willingness to continuously learn on the job, ability to problem-solve and take ownership of process improvements, ability to work in a team environment, excellent verbal and written communication skills with ability to communicate with various stakeholders.Desired skills include: Business, Finance, Accounting, Economics, or similar major preferred and a basic understanding of and/or experience in financial service industry.Department and Role Overview:Anti-Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. The associate will work within the AML Operations organization as an analyst in support of client refresh and remediation processes.Responsibilities:Primary responsibilities of the Refresh Analyst will include:Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelinesReview of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirementsPerform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are metEnsure all jurisdictional regulatory requirements related to KYC are adhered toSupport business with KYC related queries and requestsParticipate in remediation, internal/external AuditsSkills:Required SkillsExcellent verbal and written communications skillsTwo or more years of financial services experienceDocumented experience performing in a process-oriented production environment that changes periodicallyFamiliar with MS Office Suite (Excel/Word/Outlook/Access)Proven ability to:Work in a team environmentOrganize work, prioritize tasks and handle multiple assignments simultaneouslySuccessfully meet tight deadlines while ensuring data accuracy and integrityWork and execute with minimal supervision or remote managementDesired SkillsCollege degree (Associates or higher) or comparable work experience