Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.Line of Business Job Description:The Global Banking & Markets Anti-Money Laundering (GBGM AML) organization is a central control function which governs, facilitates, and oversees the global end-to-end GBGM AML program across all GBGM businesses and jurisdictions through implementation of processes and controls to effectively managing AML and economic sanctions risks.The GB/GM AML Governance team covers refresh (periodic review) as its core activity and is looking to hire someone into a Business Control Manager role, to collaborate with many teams including GB/GM Sales COOs, Refresh team, GFC and Reporting and Technology teams. You will be instrumental in formulating ideas and developing processes in order to streamline the GB/GM KYC (Know Your Customer) Refresh Process.Responsibilities:Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standardsSupports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediationImplements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity effortsConducts and coordinates quality inspection reviews to enhance employee performance and control effectivenessPerforms QA activities including executing on controls, managing cases, and reporting resultsExecutes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program successSupports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reportingProven ability to work with a diverse group of business partners spanning multiple lines of business/functional areas (FLU COO, Global Financial Crimes group, Client off-boarding, Refresh Operations and Outreach teams )Identifying and resolving data or process issuesEffectively prioritize and balance multiple efforts in a fast-paced, regulatory driven environmentNavigate the enterprise / source information across multiple functionsPreparing presentations for Senior ManagementProvide analytical support in executing internal control discipline and operational excellence within a LOB/ECFGather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plansPrepare documentation for the tracking, monitoring, and escalation of risk related issues to managementActs as an ambassador of the risk cultureRequired Qualifications:2+ years of experience with business support management in a business environment, risk management, and/or AML Know-Your-Client/Client Due Diligence (KYC/CDD disciplines in a global investment bank)Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight Awareness and understanding of the wider business, market and regulatory environmentAbility to interact and influence across all levels of the organizationExcellent verbal, written, and interpersonal communication skillsData management experience (data quality, governance, etc.)Strong Microsoft Office Suite (Excel, PowerPoint, Visio, etc.) experienceHighly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversightControl focused mindset and relative understanding of regulatory and reputational risks by applying adequate business context for appropriate groups like audit, regulatorsAbility to manage multiple projects at once by prioritization and meeting deadlinesAble to identify and remediate risks in a timely mannerCritical thinker; ability to analyze problems and identify both tactical and strategic solutions to addressDesired Qualifications:Knowledge of AML and/or GBGM businessesAbility to assess the effectiveness of arrangements to deliver effective governance, oversight and controls in the businessProject management, ability to deliver change at program levelStrong interpersonal and overall communication skills (written and verbal)Must be flexible and have experience working in a fast paced & high pressure environmentSkills:Controls ManagementIssue ManagementMonitoring, Surveillance, and TestingQuality AssuranceRisk ManagementAnalytical ThinkingAttention to DetailCritical ThinkingProblem SolvingWritten CommunicationsDecision MakingInnovative ThinkingPrioritizationRecording/Organizing InformationResearchShift:1st shift (United States of America)Hours Per Week:40