Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:The Payments team processes incoming and outgoing electronic/manual payments for the Bank’s clients, branches, and departments. The types of payments processed are Customer Transfers, Bank to Bank transfers, Payroll, Pension payments in various currencies including Bank Drafts. The Operations Analyst is responsible for providing effective leadership and guidance to employees on the day-to-day processing of electronic and manual payments and adheres to, and ensures, established deadlines are met. The Operations Analyst will process month end reporting and metrics as required.The successful candidate will ensure client expectations are met in a timely manner and may be required to rotate within operations to support operational needs. This position will work in the office supporting various shifts/weekends and/or statutory holidays, as required. This position will report to the Payment Operations Manager.Responsibilities:Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS Global banking System ;Monitoring daily workflow within the team, making adjustments as necessary;Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met;Monitor payment queues to ensure all items are processed timely and cleared by end of processing day;Provide effective coaching and guidance to employees within the group regarding procedural, technical and/or operational changes;Drive process improvements to increase efficiency and timeliness metrics;Process Exotic Currency payments;File, and send files to storage and maintain storage records;Process manual payments/ accounting entries;Process Electronic Funds Transfer (EFT) files;Handle other payment process-related duties/functions as assigned, including Data Entry into various systems supported;Act as a resource on User Acceptance testing (UAT) and Performance Acceptance Testing on Global Bulk Payment System & Global banking System platform;Provide input on application to Local Canadian International Payment Rules and Regulations(Lynx/ACSS/FEDWIRE and others);Maintain operational controls.Requirements:Three to five years of experience in payments processing with financial institutionsWorking knowledge of Global Bulk Payment System & Global banking SystemKnowledge of payment process and Canadian clearing systems/rulesFamiliarity with SWIFT messages and proper formattingStrong Accounting skillsStrong people and customer service skillsProven track record in independent handling of projects or initiativesProficiency with Excel, Word, SWIFT Alliance systems and keyboarding skillsExcellent communication and problem solving skillsDemonstrated initiative and the ability to work with minimal supervisionTeam player with demonstrated leadership skillsAbility to meet established deadlines in a fast paced environmentWillingness to learn and take on new tasks, as requiredAvailability to work various shifts, Statutory Holidays and weekends, as requiredPost-secondary education, however not necessaryAbility to write test scripts and participate in User Acceptance testing and other payment system testing, as requiredStrong problem solving skills and ability to multi-task and identify root cause of payment failures or errorsWhat Bank of America OffersBank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence – in everything we do, every time we do it – we deliver the full value of Bank of America for our clients, our shareholders and our employees.Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.Bank of America is an Equal Opportunity Employer.Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.