Are you interested in helping Amazon elevate the expectations of convenience and confidence when it comes to delivery, returns, and re-commerce in shopping? Amazon Delivery’s Customer Experiences team (ADX CX) is seeking our next Principal UX Designer to join us in shaping products and services that will enable millions of customers worldwide to control when, where, and how they receive and manage purchases from Earth’s largest selection. As a diverse group of design and research professionals, this means driving innovation for our customer experiences alongside Amazon’s ever-evolving delivery, returns, and re-commerce capabilities and services. We partner with multi-disciplinary teams across our organization and Amazon to ensure these innovations are easy, reliable, seamless, and delightful for customers worldwide.Qualities that will help you succeed:• You are an outcome-oriented design leader that uses strong foundations in UX methodology, interaction design, and systems thinking to empower solutions across teams.• You drive a creative outlook on balancing data, trends, and intuition to uncover new opportunities to delight customers and evolve design practices• You consistently and proactively inspire peers, teams, and cross-functional partners to build experiences that break through the status quo through effective communication, relationship-building, and innovation activities.Key job responsibilitiesAs a cornerstone of design leadership for our team and the broader Amazon Delivery Experience design organization, you will:• Establish design strategy and vision to inspire and deliver impactful experiences for the customer by delivering on design artifacts, research, and innovation activities• Identify cross-organization opportunities and align scalable solutions across programs and organizations to ensure a cohesive customer experiences• Develop and maintain a rising quality of design standards including accessibility, UX guidelines, and CX metrics across teams and partners• Present and defend design recommendations to partners, stakeholders, and executive leadership for alignment, feedback, and approvals• Partner with business and technology teams to leverage scale for new innovations without compromising core experience principles• Exemplify and advocate for ideal design standards and operations in partnership with leaders across the organization• Educate teams and maintain points of view on the use of emerging and evolving technologies for CX innovation like AI, LLM, and moreAbout the teamThe Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.