The Marketplace business, one of Amazon’s most important growth engines, is looking for a talented process improvement manager to design sales supporting operations for newly launching game changing product in Japan.The process improvement manager leads a team to manage entire sale supporting operation for both newly launching product and existing operations for Merchant Fulfilled Sellers. You will be a business operation expert, working closely with AM team, Product manager, BIE, Operation teams (AMZL) and WW Standards to build stable operation flow to improve SX.This is a great opportunity to combine your passion for business development, learning and technology.The ideal candidate will have outstanding coaching and teaching skills, the ability to build strong relationships and influence key stakeholders. They will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.Various Working Systems for Work Life HarmonyWe believe that it is important to spend private time such as spending time with your family or doing anything you like to spur innovation. Amazon promotes a fulfilling and flexible work style according to the work volume and lifestyle of each employee. (Example: Flex Time, Maternity/Parenting/Family Care Leave etc.)Key job responsibilities- Work closely with AM team to crate sales operation process to scale the newly launching product quickly.- Convert existing heavily manual operations to scalable automated solution, which sustain for mid-term.- Revisit existing operations handled by the sales operation team members and improve their efficiency by prioritizing, simplifying, and automating if applicable.- Work closely with the operation team (AMZL) to meet all sales operations meet their required timeline and escalate to Product Manager or any other stakeholder if any arrangement is needed.- Work closely with WWES team and other stake holders to establish benchmark rates and processes to understand where JP operations are unique or inefficient.- Build metrics/reporting/analytics to identify where in the sales operation perform worse than it should be and take an counter action to solve it quickly.About the teamJP MFN is a small team but managing whole MFN business impacting to both Customers and Selling Partners. We are also fast growing team to launch new product, building next level CX/SX from the scratch. We respect differences among team members and create inclusive culture.Visit Business Introduction and Employee InterviewsAmazon is striving to be Earth’s Best Employer.Want to learn about Amazon’s employee diversity and inclusion efforts? Visit About Amazon.https://www.aboutamazon.jp/news/working-at-amazon/?utm_source=hr&utm_medium=owned&utm_campaign=working20225121585051 5121540051