Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for resolving research and adjustment inquiries within the bank’s practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department’s case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.Responsibilities:Works on daily incoming exceptions and maintains aged exceptions to a minimumEnters daily entries through internet based applicationsPerforms routine or complex account maintenance depending on client account typeMaintains high-volume portfoliosInvestigates and resolves issues and requestsRequired Qualifications:Self-motivated and goal orientedAbility to adapt quickly to changes in the environmentMust be detail oriented, an independent thinker, and able to handle multiple tasks concurrentlyMust be able to work in a team environmentAbility to navigate multiple computer systemsAbility to think critically and use sound judgement in decision makingAnalytical and problem resolution skillsDesired Qualifications:Previous Collections or Recovery experienceCollege degree or commensurate work experience preferredKnowledge of Deposit and Card/Loan systemsSkills:Attention to DetailCustomer and Client FocusPipeline ManagementResearchCritical ThinkingDecision MakingProblem SolvingWritten CommunicationsAdaptabilityCollaborationRisk ManagementSchedule:Monday – Friday, 6:00am – 2:30pm or 7:00am – 3:30pmShift:1st shift (United States of America)Hours Per Week:40