Position Summary…
What you’ll do…
We are currently looking for candidates located
in the states listed:
AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY
If you are not currently
located
in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you.
At Walmart we are always “Happy to Help”
The Walmart Contact Center specializes in
providing
best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over
10
million contacts per year.
We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding
customer
expectations, building relationships,
career progres
sion
and
pr
oviding
individual and team recognition.
W
e are looking for
career minded
,
customer centric
individuals who
are experienced in
provid
ing
best-in-class
customer
service.
Essential Job Functions
As a Customer
Care
Resolution Coordinator
, you will
take
a high volume of incoming
calls, chats, and emails
from customers
, stores, and associates
while navigating multiple systems to aid in answering questions and resolving issues.
Customer
Care
Coordinators
must have the ability to communicate professionally in a conversational manner
while
utilizing
all available resources to ensure customer satisfaction
.
To
exceed our
customers’ needs, our
associates
must be punctual
,
reliable,
problem solve, act with integrity
and
be
dedicated to
making a difference.
The Requirements
:
Must type a minimum of
2
5
WPM
Proficient with Microsoft Office programs (Outlook, Word)
High school diploma or GED
Successful completion of
mandatory training
Customer service experience
Preferred – 6 months experience in a contact center or retail environment
Preferred – 6 months experience with computer processing/data entry software
L
ocation:
W
ork from
H
ome
in Approved States
H
ours:
We provide 24/7 customer
care
with a variety of shift opportunities
Associate Benefits
:
Base
d
o
n
eligibility
by position and other terms and conditions of the plan documents
Medical/Dental/Vision
Matching 401K
Stock
Purchase Plan
Annual
Performance
Bonus
Store Discount Card
Education Assistance
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
‎
‎
‎
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
‎
For information about PTO, see
https://one.walmart.com/notices
.
‎
‎
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
‎
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
‎
For information about benefits and eligibility, see
One.Walmart
.
‎
The hourly wage range for this position is $16.00-$28.00*
‎
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
‎
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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‎
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Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
6 months experience with basic computer processing/data entry software.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
In retail, contact center operations, or a related area
Primary Location…
608 Sw 8Th St, Bentonville, AR 72712-6207, United States of America