Position Summary…
What you’ll do…
As a Manager
of Seller Performance Operations
Content Strategy
, you will play a critical role in shaping the success of our
seller
community. You will
contribute to
the highest standards of
seller
performance, enhancing customer satisfaction and achieving our critical performance goals
.
You will
work with
cross-functional partners
to
deliver
critical components that support our sellers.
This role requires a
self-starter
with a passion for excellence,
structured and methodical approaches,
and a
keen attention to detail
is a must-have
.
Key Responsibilities:
Project Management
Manage work streams by designing project plans;
organizing timelines and deliverables; facilitating stakeholder meetings to analyze, plan, and implement initiatives; recommending appropriate operational processes ; developing and managing requests and timelines by establishing
requirements; communicating status, details, timelines, and available resources; planning and executing resource allocation; finalizing, approving, and delivering projects; taking corrective action as necessary to drive results ; identifying root causes and developing
content
potential solutions; and making
content
recommendations based on data and observation.
Content Creation
and Delivery
Create
Seller Performance Standards
content, either self-written or through cross-functional collaboration, for different campaigns
and channels
(
e.g.
external facing content, support team scripts and emails,
and more
).
Develop and
deliver
content
to
educate, drive call-to-actio
n, track
,
evaluate, and
improve
seller performance, ensuring alignment with
p
erformance
s
tandards objectives
.
Consider all seller lifecycle stages to ensure c
ontent
relevan
cy
and
timel
iness
.
Drive continuous improvement by
identifying
inefficiencies and implementing solutions to
optimize
processes and enhance seller engagement
through content delivery.
Content Strategy
Own
content
and
g
o-
t
o-
m
arket communication strateg
ies to ensure our sellers have
timely
,
accurate
,
easily
accessible
and
digest
ible information
regarding
s
eller performance standards.
Conduct periodic content audits. Track and calculate content efficacy
via
CSAT
,
NPS
or other
.
Collaborate with cross-functional teams such as marketing, content management, creative teams, and
copy
writers to implement the strategy
.
Perform comprehensive and exhaustive research to gain in-depth knowledge of existing content.
Serve as a subject matter expert to provide guidance and support on content guiding sellers
regarding
performance standards metrics, improvement strategies, and program participation.
Build,
maintain
and own process to ensure
p
roduct
r
oadmap and initiatives
relating to content and campaign deployment
are meeting the strategic direction and
seller needs.
Stay informed of industry trends and best practices related to seller management and performance optimization.
You’ll
sweep us off our
feet.
Strong
project management,
content
creation
and content strategy experience
with a deep understanding of e-commerce operations and marketplace dynamics.
Capable of interpreting
data,
identifying
trends, and providing insights.
Possess excellent problem-solving skills, attention to detail, and the ability to communicate complex
information
in a simplified manner
Bachelor’s degree in business
, Operations Management, or a related field. Master’s degree preferred.
3
–
5
years of experience in operations management, with a focus on seller performance management or seller/vendor relations, preferably in an e-commerce or online Marketplace.
Proven leadership skills with the ability to
work in
a high-performing team.
Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
‎
For information about PTO, see
https://one.walmart.com/notices
.
‎
‎
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
‎
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
‎
For information about benefits and eligibility, see
One.Walmart
.
‎
Bellevue, Washington US-11075:The annual salary range for this position is $84,000.00-$156,000.00
‎
Sunnyvale, California US-08479:The annual salary range for this position is $91,000.00-$169,000.00
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Additional compensation includes annual or quarterly performance bonuses.
‎
Additional compensation for certain positions may also include:
‎
‎
– Stock
‎
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Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates
Masters: Economics
Project Management – Project Management Professional – Certification
Primary Location…
10500 Ne 8Th St, Bellevue, WA 98004, United States of America