Job Description:Job DescriptionSupervisory role with responsibility to deliver critical to quality metrics for the Mortgage and Vehicle Servicing Operations line of business. Candidate must possess leadership, communication & problem-solving skills.Responsibilities:Lead from the front and by exampleMaintain effective connect with team and leadershipCoach and mentor new managers part of the same groupContribute to larger functional priorities | Active participation in Enterprise-wide initiativesEffective performance management – Timely coaching and feedbackContribute to process improvement | Risk Management – drive strong culture in larger teamsMeet BAU and ad-hoc requirements | Ensure process remains compliant to all critical deliverablesUnderstand process, team dynamics, work closely with the team and highlight any issues proactivelyRequirementsUnderstanding of Mortgage Products & ServicesStrong interpersonal & communication skillsGood written and verbal communication skillsPrioritization and ownership of critical issuesHands on experience of managing multiple mid-size teamsAbility to work independently and in a team environmentEducation:Graduate in any streamCertifications If Any : NAExperience Range: 10 – 12 yearsMandatory skills : As stated aboveDesired skills : Mortgage experienceWork Timings0730 – 0230 (Work Window) or any other shift per business requirementsJob Location: GIFT