Job Description:Overview*(Bank of America overview, BA Continuum India overview, Business Overview)Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.Process Overview*The process involves maintenance activities performing validation of mortgage documents against system of records, resolves maintenance requests received from various departments by performing system of record updates to mortgage accounts per business guidelinesJob Description*Associate is required to check all critical/non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.Responsibilities*Adherence to the SLA’s – productivity, turn-around-time, and accuracyEngage in improving processes through reengineering, system checks, process automationNeed to adhere and meet all Risk, Control and Regulatory Metrics defined for the businessInteract with client on transactional issuesAct as a change agent and provide implementation assistance as and when the need arisesProvide subject matter expertise on processesRequirements*Education -Graduate in any streamCertifications If Any – NoneMandatory skills -Excellent communication skills & Interpersonal skillsShould be a team playerDesired skills –Good oral / written Communication skillsExcellent time management skillsHighly motivated, able to work independently, self-starter; and problem/solving/analyticalReporting & MIS skillsWillingness to learn and adapt to changesUnderstanding of Mortgage operations & basic banking knowledgeWork Timings*Shift Type (Rotational Shifts/Fixed):RotationalProcess Timings:1630 – 0130hrs IST/ 0730 – 1630hrs ISTor any other shift per business requirementsWeekends Off (Y/N): YesJob Location*Mum*Mandatory Fields