Position Summary…
What you’ll do…
Job title: Team Leader, Contact Center
At Walmart we are always “Happy to Help”
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over
10
million contacts per year.
We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships,
career progression,
and providing individual and team recognition.
We are looking for
career minded
,
customer centric
individuals who are experienced in providing best-in-class customer service.
Essential Job Functions
As a Team Leader, you will
be responsible for
encouraging excellent customer service to our customers, stores, and associates. You must be able to
assist
agents with technology, professional communication, and career development while building rapport within your team and upholding service level metrics.
To exceed our customers’ needs, you must be punctual, reliable,
embrace change, act with integrity
and
be
dedicated to making a difference.
The Requirements:
Ability to
assist
agents with elevated inquiries
De
-escalate customer/associate concerns
Conduct weekly team meetings and 1:1’s with direct reports
Lead
a remote workforce
Monitor agent metrics and coach agents as necessary
Support agent career growth and development
Encourage support and engagement throughout the team
Partnership with peers to
maintain
business goals
Monitor weekly payroll sheets
Minimum 1 year in retail, contact center operations, or related field
Prof
iciency
in Microsoft Office Suite
Preferred
–
minimum 6 months supervisory experience
Location:
Work from Home in Approved States
Hours:
We provide 24/7 customer care with a variety of shift opportunities
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see
https://one.walmart.com/notices
.
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
‎
For information about benefits and eligibility, see
One.Walmart
.
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The hourly wage range for this position is $21.00-$40.00*
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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
1 year’s experience in retail, contact center operations, or a related area.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervisory experience
Primary Location…
805 Se Moberly Ln, Bentonville, AR 72712, United States of America

Business Operations