At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you!

If you’re a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor.
Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience!

At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people. We’ll train you to be the best.

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We’re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor’s degree or higherA quiet home workspace, ergonomic chair, deskA hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latencyAvailable for nine weeks of part-time paid training on a set schedule totaling 24 hours a week: four, four hour shifts during the week and one 8 hour shift on SaturdaysPost training, available to work 20 weekly hours, similar to the training scheduleAble to flex up or down in weekly hours when school is not in session, based on business needsAble to meet minimum typing speed of 40 WPM while talking with customersSuccessful completion of a pre-employment assessment, background check and initial training2.7 GPA