As a Program Manager within WW Business Process Re-Engineering supporting the Apple Retail Fulfillment Operations team. You will work with a globally dispersed and highly cross-functional team to implement new capabilities. You will handle all aspects of specific fulfillment programs and projects, including timelines, budgets, resource allocation, scope and definition, deliverables, and implementation. This role will span all aspects of Retail Fulfillment for Apple, including e-commerce and multi-channel capabilities, payment services processing, post-order support, store supply replenishment, reverse logistics, and new product introductions (NPI).

You will have the ability to lead medium to large-size, global cross-functional projects. You will also be responsible for leading and identifying business process re-engineering opportunities. This role requires a deep understanding of fulfillment operations throughout the supply chain to handle complex, global initiatives supporting various initiatives. You will lead cross-organizational teams to define, build, and roll out innovative technology and business process solutions that improve customer satisfaction, build customer loyalty, drive revenue, and increase efficiencies.

The role will work with senior management and global teams to define process and capability roadmaps, driving improvements of the organization, processes, and use of systems and data for Apple’s Retail Fulfillment Operations organization. This effort is directly linked to our retail channel(s) strategy and needs to be forward-looking.

Understanding future strategies and directions to anticipate needs
Building internal and external expertise driving best practice and innovation
Lead assessment of current organization / process / data and systems, to identify gaps and design future state assessment
Proposing and driving new solutions that may be implemented globally or for specific geographies as needed Develop metrics such as customer satisfaction, user acceptance, business impact, etc.
Use analytical skills to help rationalize and inspire change Ability to understand and influence the technical solution and scalability concerns
Success requires an individual to think strategically, connect the dots of the bigger picture, and be comfortable with the details of the key deliverables
Set the highest standard regarding the overall experience of your business users and project teams
Should be self-motivated, be able to work with minimal direction in a global, fast-paced, sometimes ambiguous environment
An accomplished teammate capable of working with business teams to identify improvements and deliver capabilities that exceed our customers’ expectations

Bachelor’s degree required in Engineering or relevant fields like Industrial Engineering, Operations ResearchMinimum of 8 years in project and program management combined with logistics, supply chain, and fulfillment operations with e-commerce and/or retail highly preferred. Consulting background experience is helpfulDemonstrate deep functional domain expertise in the Retail and E-Commerce Fulfillment spaceAbility to capture and synthesize detailed, global business requirements and design specificationsExperience in facilitate project-related testing, roll-out, training, and post-mortem supportExperience in defining and implementing KPIs for operational metrics. Identify critical success measures for projects being implementedProficient knowledge of process mapping and other process analysis techniques