DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Are you interested in creating, planning, and executing the strategy behind where AWS deploys Government non-standard service capacity around the world? AWS has an immediate opening for a Sr. Technical Infrastructure Program Manager (TIPM) to support government region and non-standard infrastructure supply planning and long-range strategy planning initiatives. Similar to new region planning initiatives, you will work with Global Program Leads and local supply planning and capacity scaling teams around the world to develop and implement a robust infra strategy and capacity supply and scaling plan to meet the infrastructure capacity needs of multiple AWS services.

The Government & Non-Standard Infrastructure Global Delivery team supports AWS by driving cross-functional deployment planning and execution to continue expanding AWS’s global data center capacity. A successful candidate will be a professional with strong program strategy and management experience in driving decisions around infrastructure planning and execution. They will be a particularly strong communicator, both written and verbally, with experience in strategic planning and medium to large program management. Strong judgment, relationship building skills, ability to lead by influence, problem solving talent, and project team leadership experience, along with the tenacity to thrive and succeed in an ambiguous, entrepreneurial, and fast-paced environment brimming with competing priorities are critical.

In this role, a successful Candidate will work with remote project teams and stakeholders delivering novel and sometimes pioneering solutions across multiple countries and time-zones; building data-driven business cases for supply proposals; assessing, identifying, and mitigating downstream risk; troubleshooting unforeseen and time-critical planning issues as they arise; removing bureaucratic barriers to project success; and dealing with persistent uncertainty, pitfalls, and change to drive disparate stakeholders to deliver against peculiar and unfamiliar requirements using innovative mechanisms and tactics. They will drive cross-functional decision making to implement changes and corrective actions that improve regional infrastructure performance; identify and develop innovative cost-saving projects and initiatives related to infrastructure deployments in new geographies; anticipate situations that conflict with infrastructure deployment plans and rectify risks before they create adverse impact to deployment launch schedules, cost structure, and supply continuity; and drive continual improvement to infrastructure planning and execution processes.

The Candidate must be comfortable being able to build and manage cross-functional matrixed teams, establish trust with a variety of internal customers and stakeholders, eliminate non-value-add activities, design practical solutions, remove blockers, and find creative ways to meet competing needs. They must also have experience managing fast paced technical project teams; developing, monitoring, and reporting project/program health metrics; developing and implementing change management plans; and driving position readiness improvement. Most importantly, the Candidate must be able to act independently, using good judgement to drive timely decision making and deliver high-quality results.

Key job responsibilities
• Lead development and execution of global demand and supply planning strategies for multiple government and non-standard infrastructure programs
• Work with regional capacity supply teams and design and field engineering teams to facilitate site selection and qualification as well as inform build planning and execution activities
• Develop data-driven business cases for first-time region deployments and long-term scaling strategies and supply solves
• Solve problems and remove blockers to timely capacity delivery
• Identify opportunities to invent and simplify processes, identifying business risks and implementing resolutions and scalable mechanisms
• Communicate ideas to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives
• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health
• Identify process improvement opportunities and gather user requirements with key internal customers
• Drive adoption with internal customers through effective change management.
• Remain flexible to changing priorities and open to new ideas
• Keep the customer experience as the primary focus

About the team
*Why AWS*
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

*Work/Life Balance*
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

*Inclusive Team Culture*
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 7+ years of program management and/or capacity planning, production planning, operations planning, or inventory planning experience (e.g. forecasting, planning, optimization, etc.)
• BA/BS degree (Preferably in Physics, Economics, Business, or Mathematics, however non-technical degrees will definitely be considered), or 10+ years of commensurate Program/Project management experience.

PREFERRED QUALIFICATIONS

• MBA or equivalent Master’s degree
• Have a demonstrated ability to think strategically and analytically about business, product, and technical challenges.
• A combination of diplomacy, empathy and firm backbone in order to drive stakeholder engagement and buy-in, drive sound solutions, and deliver results.
• Ability to build and convey compelling value propositions at an executive level.
• Demonstrated project management skills, including managing multiple projects or programs at once in a fast-paced, deadline-driven environment
• Proven judgement to make timely, defensible decisions, with the character to admit when they don’t know the answer and the willingness to go out and find it
• Experience developing quantitative and qualitative analysis and metrics to solve business problems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, TX, Austin