Apple is seeking a quality focused Software Engineering Manager to lead the Device Services Engineering team within Software Delivery. The Device Services team hosts, manages and maintains a large scale of live Apple devices to support E2E testing within Software Engineering as well as other strategic partners within Apple as a whole. The Device Services Engineering team is responsible for large scale tooling, automation, web applications and data analytics to support operational efficiencies and data driven decision making within the group.

The Device Services Engineering team provides tools, data and automation solutions to support our large fleet (15k+) of live devices used across the HW/SW development lifecycles. The automation this team delivers and supports along with the business insights this team will provide to our peers, partners and management are vital in supporting engineering efficiency and will be a key component of our growth strategy. In this role some of your responsibilities will include:

– Supervise and maintain thousands of iOS/macOS devices and peripherals across multiple sites
– Supervise and mentor automation engineers; responsible for their management, evaluation, and career development
– Establish sound processes and ensure all security, availability, confidentiality, and privacy protocols are followed
– Responsible for software configuration management where required tooling is consistently and optimally deployed across the fleet of machines
– Solving problems and resolving issues in live production environments and implementing strategies to eliminate them
– Emphasize observability in our systems and the data we collect in order to support data driven decision making as well as to provide fundamental business insights to management
– Define technological and platform strategies to ensure streamlined execution
– Build strong cross functional relationships with our peers, partners and customers
– Be an advocate for automation trusting it plays a meaningful role in software development and sustenance

BS degree in technical field, such as Computer Science or Engineering or equivalent work experienceTrack record of building and managing high-performance software engineering teams and mentoring their continued growthEstablish processes to ensure all security, availability, confidentiality, and privacy protocols are followedExcellent communication skills and ability to collaborate effectively across multiple business, partners and customersHands on experience in automation and monitoring solutionsStrong background in data analytics and belief in data-driven solutionsExcellent problem solving, critical thinking, and interpersonal skills – lead by example to empower and challenge the team to deliver their best work