Apple is a place where extraordinary people do their best work together. We work diligently to create products and experiences people once couldn’t have envisioned. If you’re excited by the idea of making a real impact on Apple’s service channel then Service Channel Project Management could be the place for you.

Our team features an open and collaborative environment with thoughtful and creative people solving complex problems. We believe in doing whatever it takes to support the service channel and our customers! We are a small team with great responsibility. The Service Channel Project Management team provides project and program management for AppleCare Service Content and AppleCare Service Channel Management.

AppleCare Service Content provides the foundation for technicians to support our customers worldwide. We create training and reference materials to ensure customers have a world-class service experience whenever and wherever they need it. These days, content rules, and you’re only as good as the content you are releasing. Developing cohesive and engaging visual designs is key to providing useful training and reference content to our global service audience.

AppleCare Service Channel Management program managers act as the primary interface between AppleCare’s business units and field service managers. They work with a wide scope of cross-functional teams to lead projects implementing service strategy changes and make improvements to the service channel. The program manager will work to communicate daily across these groups and drive projects by influencing and motivating cross-functional teams.

– Dynamic project or program manager

– Aligns people, projects, and programs across multiple divisions to ensure flawless execution of service content.

– Facilitates consensus building through core team meetings

– Focus on supporting World Wide &

Demonstrated team player willing to roll-up their sleeves to tackle the task at handStrong verbal and written communication skills. Intuition on what to communicate and when.Can build effective relationships to drive execution of projects across groupsAble to make decisions in a timely manner, sometimes with incomplete information and under tight deadlinesCan influence from a place of informal leadershipAuthor and maintain comprehensive project plans and business requirements documentationUnderstanding of project processes and lifecycleVersed in the use of project management tools and collaboration tools