Apple Services Engineering (ASE) is looking for a Production Services Engineer with a passion for media, customer experience, and the quality of content and services synonymous with Apple. You will go beyond the industry norm and demonstrate creativity in problem solving, ability to think outside of standard convention, and adapt quickly to new technical areas.

We promote innovation and new technology to further improve Apple’s hardware performance and user experience. The people who work here have reinvented and defined entire industries with the Mac, iPhone, iPad, Apple TV, Apple Vision Pro and a multitude of groundbreaking Accessories. We have done the same with services, including TV+, Fitness+, MLS Season Pass, the App Store, Apple Music, Apple Arcade, and Apple Pay. The same passion for innovation that goes into our products also applies to our practices.

Come join the team that works in a high pace, dynamic environment key to Apple Media and Services offerings. Bring your strong technical acumen, and address issues with engineering as well as business and operations stakeholders. You are an efficient multitasker and thrive handling high volume, high priority media workflows.

Sound like you? Join our team!

Come and join an integral support and operations team inside an Apple Services Engineering (ASE) organization – working closely with our engineering teams to support multiple projects and features across the Apple Media Products and Services ecosystem! This amazing role will provide critical support to our media encoding platforms and workflows and interact directly with engineering and different operations teams. You’ll also partner cross-functionally with our internal business and operations teams in testing, monitoring and production support across these projects and features.

Be responsible for reporting, monitoring and troubleshooting the ingestion/encoding pipeline for all Apple Services media, with emphasis on sports and original content.

Be responsible for the process to conduct technical analysis of incidents, performing root cause investigation and review with technical teams. Here’s your opportunity to troubleshoot complex partner and vendor integrations.

After hours and weekend monitoring, triage and escalation management of various media assets.

Experience diagnosing technical issuesKnowledge of process management, metrics and KPIsFamiliar with digital media files and contentFamiliar with video playback technologies, Digital Rights Management, HTTP Live Streaming, video acquisition and distribution, monitoring and reportingKnowledge of video ecosystem: delivery and processing of large scale VOD and EST video and audioExcellent interpersonal skills, ability to understand technical concepts and connect with non-technical customersBachelor’s degree, or 4 years equivalent work experience**This role will require after-hours and weekend support**