DESCRIPTION

Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon’s diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon’s vast fulfillment and logistics network.

Sr. Product Manager – Technical will be responsible for owning the technical roadmap for key technology initiatives for OTS Delivery. This includes the implementation and enhancement of our ITSM, SPM and FSM platform, ServiceNow, the development of multiple hardware and software systems that enable fulfillment operations to maintain hardware assets and devices, and the development of operational facing tools that support fulfillment productivity. This leader will work closely with business stakeholders to align technology solutions to support the organization’s strategic objectives around improving operational efficiency, customer experience, and cost optimization.

Key job responsibilities
– Contribute to engineering discussions around technology decisions and strategies related to a product
– Lead the development and execution of a bold product strategy and vision for the next generation of devices and services
– Lead initiatives in various stages of the lifecycle – from ideation to development to launch
– Define creative, high quality, and long term product roadmaps based on team strategy and vision
– Develop detailed and crisp business requirements and user stories that can be used to create product specifications and architecture
– Manage prioritization and trade-offs among customer experience, performance and operational load
– Proactively identify and resolve issues that may impair the team’s ability to meet strategic, financial, and technical goals
– Drive decision making and product launches in partnership with Engineering, UX, Operations, Business – Development, Go to Market, PR, Legal, Finance, and other cross-functional teams
– Create buy-in for the product vision and strategy with leadership and internal partners
– Position requires Travel up to 25 %.

A day in the life
While each day may differ a bit, you will always learn something new, innovate and delight our customers, and grow. You will be their primary advocate and define the best possible experience for them, while also adding business value. This could mean defining a product vision, writing PRFAQ documents, partnering with engineers to determine the best way to deliver value to customers, or identifying ways to delight our customers by addressing customer feedback. You will work with our internal partners (e.g. engineering) to make product decisions, and with our external partners (hardware, go to market, etc) to launch products.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
– Medical, Dental, and Vision Coverage
– Maternity and Parental Leave Options
– Paid Time Off (PTO)
– 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Ops Tech Solutions Team values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

– 8+ years of product management experience
– Experience owning/driving roadmap strategy and definition
– Experience with feature delivery and tradeoffs of a product
– Experience with end to end product delivery
– Experience contributing to engineering discussions around technology decisions and strategy related to a product
– Experience managing technical products or online services
– Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
– 5+ years of experience in deploying ServiceNow ESC portal – UX/UI and Virtual Agent
– Requires travel 25% to Amazon Fulfillment Centers
– Bachelor’s degree

PREFERRED QUALIFICATIONS

– Experience in building and driving adoption of new tools
– MBA
– Experience in using analytical tools such as Tableau, Qlikview, QuickSight

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, TX, Austin