At Apple, we don’t just create products. We create products, services, and experiences that redefine what customers expect and revolutionize entire industries. Join the team that dreams up what’s next, and that does everything necessary to make it happen. Bring your passion, dedication, and focus, and help us invent the future!

The Growth Operations Team plays a key role in enabling on-device communications and automated messaging for Apple’s products and services, including Apple TV+, Music, Arcade, News+, Fitness+, App Store, and Apple One. The team is responsible for developing and implementing day-to-day operational workflows and messaging, to develop and launch multi-channel customer communications. Ultimately driving awareness of and engagement across our platforms.

The Apple Growth Operations team is seeking a self-motivated and curious leader who will take accountability for the overall quality of our customer-facing solutions across multiple services. This role will work collaboratively across multiple internal teams to execute and drive quality across the operational workflows of growth marketing. Validation of features and customer messaging will be the core responsibility utilizing industry leading practices. If you have a passion for quality and a drive to excel, we encourage you to apply!

The ideal candidate will bring experience in online services (SAAS), testing on mobile devices, and is comfortable with leading validation of complex cross-functional initiatives across a highly matrixed organization. You can think strategically, implement flawlessly, and collaborate effectively with our Business and Engineering partners. This role requires a highly motivated professional who is meticulous and passionate about growing Apple Services.

– Collaborate with different stakeholders including Engineering, Marketing, Legal, and Product Management, working on campaigns and marketing journeys.

– Develop test strategy, test plan, test cases, and test scripts – providing a high level of test coverage across existing functionalities and new features.

– Perform testing of on-device experiences for users on a wide range of mobile platforms.

– Lead identification of key opportunities of improvement in project delivery, operational efficiency, process optimization, and product tooling.

– Design and build strategy, tools, and solutions for End to End testing across mobile, web, and API based systems.

– Participate in conceptualizing and implementing process optimization and quality improvement initiatives across the delivery lifecycle.

– Build presentations with strong story telling to help align partner teams on new ideas to solve complex problems.

9-11+ years of experience in Quality Assurance and/or User Acceptance Testing with minimum 5 years of experience independently leading testing efforts across projects.Experience with validation of native mobile applications or on-device communications/ messaging for large scale marketing efforts.Experience working on End to End testing across mobile applications and developing test plan, test scripts, and test coverage matrix for user experience beyond stated requirements.Provide adequate risk-based test coverage across functional, integration, End to End, Data, and Regression test of the systems under test.Leading automation initiatives and process optimizations across the organization.