In RE&D, we donʼt sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and forward-thinking group that manages Appleʼs workplaces and workplace services.

We develop and run Appleʼs global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities while ensuring the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.

We are seeking a motivated, collaborative professional to join our team with an extraordinary customer service focus. You will have the ability to interact with Apple business functional customers at all levels in your day to day work. The ideal individual is well organized, has strong attention to detail, and has experience in customer service. We’re looking for someone who takes pride in their work and holds themselves to the highest standards.

We require the ability to complete tasks/projects on time and to work independently with minimum supervision. Good written and verbal communication skills are both requirements for this role. A self-starter with excellent attention to detail, technical skills and an ambitious spirit tied in with diligence, integrity, and exceptional customer focus are key traits we are looking for.

In this mixed role, part of the day will be filled with receptionist tasks and workflows, greeting all guests, employees and visitors. Responsibilities include:
– Greet all incoming guests, visitors, and clients. Supervise and guide visitor access and maintain general security awareness
– Order general office supplies, snacks, beverages, and other miscellaneous items for the building’s operation
– Collect and maintain job related data and identify trends for improvement and provide necessary reports to supervisor
– Build and support cross-functional relationships between departments
– Serve as central location for information for the building
– Ensure reception area is well-kept and maintained
– Submit service requests for repairs or maintenance

Additionally, the facilities assistant is responsible for providing support to the Facilities Services team, including vendor support and escort, maintaining supplier records, stocking, inventory and building audits. Responsibilities in this workflow will also include:
– Assist in maintaining daily operations of facility services
– Ensure all break room, amenity, and convenience areas are well kept, maintained and fully stocked each day
– Work on assignments that are semi-routine in nature
– Support facilities staff by performing minor cleanup duties
– Build and support cross-functional relationships between departments, internal partners and external vendors
– Communicate effectively via phone, email, and other written correspondence
– Investigate and troubleshoot service requests in order to provide necessary information to vendors and service providers
– Other tasks as assigned

1-3 years of related experienceAbility to balance multiple tasks with excellent interpersonal skills requiredStrong customer service and problem solving capabilitiesExcellent attention to detail, organization, and time management skillsExperience with Microsoft Office and other office applicationsTechnologically skilled in working with iOS and macOS based applications