Do you love solving challenging problems in a fast-paced, dynamic environment where you’ll work with many different teams across Apple?
Work as part of the Beta Program team for our software releases! The Software Beta Program allows customers to provide feedback to Apple on software projects before and after they are released. We are the first responders for outside issues during the development and launch cycle of Apple’s software products. Our engineers use customer feedback to advise and craft engineering response throughout the development cycle. On this team, you will interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible releases.

This is a diverse role that includes:
* Directly contacting external customers, internal program management, and engineering teams
* Monitoring pre and post-release public feedback to identify and call out new issues in the field
* Reporting on progress of seeding programs, assessment of incoming feedback, and other project status
* Supporting ongoing development of our seeding program tools
* Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis
* Reviewing bugs and work with engineering teams to isolate and appropriately prioritize response

BS/MS, preferably Computer Science or related experience.Experience in QA, project management, or customer technical support for software productsAbility to debug hard problems and investigate root cause analysisComfortable and adaptable in a dynamic and informal environment, and able to respond to changing priorities quickly and expertlyExcellent social, verbal and written communication skills