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In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. Thatʼs because our Systems Quality Project Managers lead the most challenging cross-functional QA initiatives in AppleCare – the ones that involve multiple systems and require complex testing activities across the AppleCare organization and beyond. We turn ambiguity into order, and we know how to execute big projects successfully and with the highest quality.

The AppleCare Business Process Reengineering team has an immediate opening for a Senior Systems Quality Project Manager to plan and lead cross-functional testing across complex AppleCare projects. You will be responsible for the planning, preparation, resourcing, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on the project.

You will also play a key role in our ambitious testing transformation journey. Through your knowledge of industry best practices for quality management, you will help to evolve the way we approach test planning and execution.

Quality advocate who will partner with business and technical teams to build comprehensive test plans for large cross-functional systems projects and programs, with particular focus on UAT

Inspire others to fight for excellence, even under competing priorities and pressures

Effectively lead meetings ranging from 2 to 60+ participants, and communicate resulting actions

Identify opportunities to leverage automation for test prep and execution

Proactively look for risks (technological, organizational, political) and identify appropriate mitigation plans

Seek expertise and involve the right experts for the best testing outcomes

Drive schedule, planning meetings and activities for UAT preparation and execution

Facilitate identification of test scenarios and ensure requirements traceability

Foster healthy debate and seek to understand multiple perspectives

Estimate resource requirements to complete testing, and ensure realistic plans are in place

Ensure the test environments and required data are available to support testing

Utilize analytical skills to investigate and drive resolution of issues found in UAT activities

Report progress on UAT activities and issues to the project team and to management

Approach problems flexibly, and be willing to adapt and modify your approach, without compromising on the outcome.

Participate in testing transformation activities by driving forward innovative approaches and methodologies

7+ years experience leading testing/QA, with emphasis on planning and managing cross-functional testingExperience with different testing methodologies and driving a quality mindsetExperience establishing QA program structure for optimal return-on-investment, and coordinating and delegating cross-project initiativesAbility to develop technical expertise and understanding of system interdependencies, and their impacts on testing plansExperience with system and/or software architecture modelsAbility to abstract technical details and effectively communicate to audiences at different levelsProficient at balancing multiple efforts at a timeExcellent listening, communication, leadership and presentation skillsAbility to develop and maintain relationships with internal partnersExemplify flexible thinking, curiosity, self-motivation, dedication to quality, focus on the details, and a positive perspectiveAbility to navigate through ambiguity to clarify objectives and execution plansStrong organizational and documentation skillsBachelors degree or equivalent experience