Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

The Store Leadership Performance & Operations team elevates the performance, growth, and satisfaction of our Retail Store teams through developing and implementing strategic programs. Our initiatives are designed to drive business success while motivating and inspiring team members to perform at their best. As the Manager, Store Leadership Performance & Operations, you work collaboratively with the broader Global Retail Support(GRS) team and our People organization to launch only at Apple experiences for our teams, defining future Retail Store Leadership programs and Apple’s performance enablement strategy and operations.

In this role, you will be responsible for leading the team that develops the strategies and programs that enable team excellence, development, and business performance. You will think through the employee journey end to end including the development of tools and metrics.

-Apply thought leadership to drive the design, development, implementation and management of strategic initiatives that align with Apple Retail priorities.
-Develop strategic programs that transform employee experiences and performance.
Measure the impact and success of programs and gather insights to influence future enhancements or net new strategies.
-Manage complex global projects to major timeline turning points and ability to navigate large change management
-Influence decisions through collaboration, leadership, and a customer-focused approach.
-Role model inclusive leadership behaviors and build, develop, and retain diverse teams

10+ years experience in strategic program management, operations, people strategy, product management and/or management consultancy..5+ years of people management experience, including building and developing teams