Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.

Imagine what you could do here At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. As a member of the Retail Systems team, you will work to handle, secure and support all Apple Retail devices worldwide. You will help support the development, deployment and support of new tools passionate about MDM for MacOS and iOS platforms as well as supporting applications, tools and infrastructure.

The Retail Device Management team is looking for an excellent MDM Operations Engineer to help support and secure our rapidly growing MDM platform and ensure it is manageable, scalable, and reliable. This role is key in supporting and assisting in the deployment and expansion of systems using MDM as well as the development and maintenance of supporting tools and applications to Retail devices. This is a highly technical hands-on role which requires in-depth technical understanding of software, hardware, networking, and the Internet, taking a comprehensive view of sophisticated systems. We are looking for a candidate who is dedicated, can constantly research and suggest the latest technologies, independently solve technical issues, and work with teams of developers, engineering project managers, test engineers, and end users. The candidate will lead by example and believe that teams and not individuals accomplish phenomenal things!

Expertise in both macOS and iOS operating systemsDetailed experience with scripting; Python and shell strongly preferredExperience with MDM and MDM protocols, focusing on macOS and iOSExpertise with diagnosing and troubleshooting complex OS, network, and application issuesStrong troubleshooting ability and comfort/proficient in providing end-user support; can take steps to isolate issues and resolve root cause through investigative analysisExperience in a production support role with an understanding of tools and processes for supporting a large global organization and user base