Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it! 

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a RCC Retail Data Governance Project Manager to help us do extraordinary things.

Retail Customer Care (RCC) focuses on providing an industry-leading, extraordinary experience to every interaction it engages in. The RCC Retail Data Governance Project Manager role supports Retail Business in Core Data initiatives.

This role is focused on ensuring that business customer data is created with accuracy, validity and aligns to centrally managed records that are used by several downstream Apple business applications. You will be responsible for data initiatives that enable Retail Business. This includes data profiling, documenting data definitions, managing quality rules, and auditing for compliance. You will query and analyze data in large volume systems and sources to provide insight on operational performance and data quality. A primary responsibility is resolving data issues (near real time) as they occur, that could have a negative impact on the business teams ability to effectively identify and support Apple’s customers. In order to be effective in this role, you would successfully partner with Apple’s Business teams, Channel partners and PS&T to resolve common data issues. The environment is fast-paced and constantly evolving with the need to provide consistent data analysis on non-compliance and effective resolution of data issues.

4+ years of experience in project management, including working with data and insights2+ years of experience in SQL and data analytics platforms, such as SnowflakeAdvanced skills in Excel and business intelligence tools, i.e. Tableau, Tableau Prep, FileMaker, etc.