Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. Bring passion and dedication to your job, and there’s no telling what you could accomplish.

As the System Architect for AppleCare Diagnostics and Repair, you will own all technical aspects related to the design, qualification, and implementation of hardware diagnostic and repair tools used during field service events. You will define new tools based on customer needs and system requirements and develop comprehensive qualification plans to address design, risk, and performance.

You will lead cross-functional teams to design and qualify diagnostic and repair solutions. Key responsibilities include:

Engaging with customers to understand their diagnostics and repair needs and translating these into technical requirements.
Collaborating with product development teams to establish design and testing parameters.
Proposing and documenting designs for diagnostic and repair tools.
Coordinating with cross-functional teams for design refinement, development, and implementation.
Working with UX designers and Solutions Architects to ensure seamless system integrations and successful deployments.
Ensuring quality by developing and approving comprehensive qualification plans.

Expertise in translating customer needs and use cases into high-level designs.Proven ability to collaborate with experts and manage complex projects.Deep understanding of product development lifecycles and server-client design principles.Exceptional communication skills, both verbal and written.8+ years of relevant work experience.