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The AppleCare Business Operations team is looking for a dynamic and motivated candidate for the position of Worldwide Demand Planner. This role is an opportunity for a dedicated individual to apply their eye for business, technical skills, project management skills, and analytical skills to deliver timely and relevant demand forecasts.

The worldwide Demand Planner will manage demand forecasting and planning for a part of the AppleCare business. The candidate needs to be confident in working with cross-functional teams and in using analytics to build and improve forecasting method. They will be required to analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. The candidate should also be able to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers. The candidate should be a creative problem solver, who is passionate about building, maintaining, and driving innovative process and methods to deliver outstanding customer service.

We make sound planning decisions and support those decisions with analysis and insights backed up with data. As a team, we complete root cause analyses and develop mitigation plans for any unexpected demand changes. You work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning to execute the most cost-effective supply chain solutions for AppleCare. You will play a leadership role in the standardization of deliverables; ensuring adherence to commitments.

Bachelor of Science degreeMinimum of 5 years in a service, manufacturing, logistics operations or equivalent.Experience in forecasting or planningAdept at merging data from a variety of sources to generate conclusions through analysis Expertise in creating reports and analytics dashboards in TableauProgramming skills in SQL and Python or R