People at Apple don’t just build products — we craft the kind of experiences which have revolutionized entire industries. Our diverse collection of people, and their ideas, inspire innovation in everything we do. Imagine what you could do here! Apple Services Engineering (ASE) builds and provides the systems and infrastructure that enable Apple’s services at massive scale — such as iCloud, TV+, Music and App Store. We are the foundation on which Apple’s software developers build the services our customers love. The ASE Quality of Service team are looking for a passionate and talented engineer to help deliver Apple customers the best quality of service for the App Store, Apple Music, Apple TV+ and more. Our services must scale globally, be highly available, performant, and simply “just work”. If you love running, monitoring and improving systems that delight millions of customers, then this is the place for you.

We are hiring an outstanding individual to join the ASE Quality of Service Operations team. Our engineers develop tools, monitoring solutions and operational processes to help Apple deliver the highest quality of media services to our customers. We are responsible for the software that drives real-time end-to-end quality of service and influences the performance of Apple’s vast service delivery architecture. We are looking for a standout colleague who is able to take on challenges under tight deadline constraints and deliver imaginative solutions to complex problems.

Bachelor’s degree in Computer Science or related field3+ years of relevant industry experienceOperating distributed systems and delivering internet services at scaleKnowledge of core internet protocols and technologies such as DNS, TCP/IP, SSL/TLS, HTTP, CDN, etc.Experience with monitoring technologies such as Splunk, Grafana, ElasticSearch, Prometheus, etc.Skilled in designing, implementing and operating tools and processes to detect, react to and mitigate production issuesExcellent verbal and written communication skills, with a proven track record of delivering presentations across teams and to senior leadershipRotating on-call shifts (including periodic weekends)