We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best!

Apple Retail Operations creates the tools and programs that empower our teams to provide a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

The Ownership Operations team develops differentiated store experiences and supports Retail performance by analyzing and innovating the customer journey.

In this role you will analyze program performance and drive operational improvements to increase revenue and enhance customer engagement, all while working to elevate the best in class customer and employee experience at Apple Retail Stores.

Do you have a deep passion for Apple’s products and mission, and love to think strategically about the customer experience, but can also execute effective program management?

Analyze retail performance trends, customer insights, buyer surveys, and external market research to provide insights and opportunities on current and future strategies/customer journeys.

Develop and present regular reporting on program performance metrics to articulate efficacy and impact of customer programs to overall Stores performance.

Distill complexity and create simple and elegant solutions that can be adopted in Retail Stores globally.

Partner across teams globally and with leadership to identify opportunities to iterate on existing programs or to create new programs.

Able to creatively problem solve while weighing implications, tracking critical milestones, and proposing changes. Build contingency plans and know when to escalate.

Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

5+ years experience or equivalent in Strategy, Operations, Product Marketing, Management consultancy or other analytical roles.Strong analytical skills with proven ability to analyze data and insights, ability to turn metrics into narratives that drive action.Excellent organization and time management skills with the ability to manage multiple strategies, programs, and projects concurrently.