DESCRIPTION

Amazon Business (AB) is one of Amazon’s fastest growing new initiatives, providing business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Amazon Business Customer Service (ABCS), we make their experience delightful. We identify and drive business-centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We’re making history and the good news is that we’ve only just begun. ABCS is responsible for supporting individual professionals, businesses and institutions that buy products in individual or bulk quantities to run their business smoothly.

Key job responsibilities
A successful candidate is a customer experience advocate with proven ability to work backwards from the end user to create elegant user journeys, has demonstrated the ability to earn the trust of cross-functional stakeholders, and has experience owning and measurably improving a product. You are not afraid to get your hands dirty navigating complex solution areas and coalescing requirements from different business teams into a coherent, intuitive experience strategy.
You will partner with teams of Program managers , Business Intelligence Engineer and Software Development Engineers to enable experiences to help solve the needs of customers who contact Amazon Business CS. You have a strong bias toward data driven decision making, and an innate ability to understand how metrics relate to business problems and with each other. You are willing to experiment, fail fast, learn and iterate to improve. You understand and account for the implications of your work to front-line operations.
You are comfortable working with APIs, data handling, data pipeline setup, CSALT or similar data access layers and have an in-depth knowledge of a high-level programming language such as Java, Python or C/C++.
Your experience with distributed (multi-tiered) systems, algorithms and relational databases allows you to identify, analyze and solve ambiguous problems independently.

A day in the life
Your typical day will involve leveraging your expertise in Java, Python, and GraphQL to design and build robust data pipelines that extract and process data from various sources. You’ll collaborate with cross-functional teams, utilizing your strong communication skills to gather data requirements and ensure seamless integration into customer service tools. Drawing insights from data analysis, you’ll identify business opportunities and implement solutions to enhance customer experiences. Additionally, you’ll continuously monitor and optimize data flows, applying your in-depth knowledge of APIs, data handling, and data access layers to improve data quality and accessibility.

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

– 2+ years of program or project management experience
– Experience working cross functionally with tech and non-tech teams
– Experience using data and metrics to determine and drive improvements
– Bachelor’s degree
– Experience coordinating between multiple project stakeholders

PREFERRED QUALIFICATIONS

– Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
– 2+ years of defining and executing against program timeline & requirements experience
– Experience using data to generate insights, identify business opportunities, and execute them

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

USA, TN, Nashville