DESCRIPTION

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

We are seeking a Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.

Key job responsibilities
Partner with teams across the business to source, allocate, and coordinate resources
Influence design and development of strategic processes
Work with program managers, product managers, business leaders and executive team to communicate and impact critical business initiatives
Gather and analyze data to drive business decisions
Innovate to improve processes and continuously remove cost from operations
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
Engage other Amazon business units to share best practices and improve end to end outcomes for Amazon customers

About the team
Amazon Freight is building a disruptive transportation product with the vision of redefining shipping for its customers. The goal is to develop easy-to-use, reliable and transparent transportation services that raise the customer experience bar relative to all existing shipping alternatives. In doing this, Amazon is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services.

To enable us to succeed in this large endeavor, we are looking for a Program Manager to play a critical role in managing on-time delivery operational objectives for Amazon Freight Less-Than-Truckload. This individual is tasked with defining a program strategy, building the metrics and framework to drive their program forward, directly interfacing with product and tech stakeholders, and ensuring operations compliance to KPIs and cost metrics.

Main areas of ownership include: (1) building a roadmap for their program, (2) building mechanisms that enable operational excellence, (3) conducting analyses to inform strategic investments, and (4) driving innovation in operational processes and technology across Amazon Freight’s Less-Than-Truckload network.

BASIC QUALIFICATIONS

– 3+ years of program or project management experience
– 3+ years of defining and implementing process improvement initiatives using data and metrics experience
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience using data and metrics to determine and drive improvements
– Experience working cross functionally with tech and non-tech teams
– Experience with end-to-end program management experience driving operational or supply chain process improvements that yield high returns

PREFERRED QUALIFICATIONS

– 3+ years of driving process improvements experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules
– Experience of Six Sigma/ Lean analytical techniques

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, AZ, Tempe