DESCRIPTION

The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.
As a senior program manager, you will have the opportunity to lead highly impactful programs and engage not only with cross-functional teams within Amazon, but also directly with Selling partners, to implement your program strategy and drive execution. You will collaborate with various business and engineering teams to drive program planning. You will make strong business cases for project prioritization and investment. You will also assess risks, anticipate bottlenecks, make tradeoffs, balance the business needs versus execution speed and inspire risk-taking behavior to maximize business benefit. If you enjoy solving problems in a dynamic environment and influencing business and technical leaders with your creative solutions, we want to talk to you!

Key job responsibilities
Drive product and program planning to reduce Returns abuse
Have the ability to work independently in a broad array of environments
Manage cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders
Collaborate with product, design, business, and engineering on roadmap prioritization
Build cross-team mechanisms for communicating program priorities and receiving input from senior leaders
Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly
Support and enhance existing products with thoughtful and measurable impact

About the team
The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.

BASIC QUALIFICATIONS

– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Seattle