DESCRIPTION

Are you passionate about driving enterprise level IT solutions? Are you a hands-on expert with Agile methodologies and Program Management best practices? Are you interested in joining a growing team that is transforming IT solutions across a worldwide organization?

Operations Technology Solutions (OTS) is seeking technical experts to join our Product and Program team. We’re looking for a customer focused, analytically and technically skilled Technical Program Manager (TPM) to innovate on behalf of customers, build effective solutions and deliver within OTS.

Key job responsibilities
This TPM position requires a program management background and direct experience developing and implementing ServiceNow products. You will create and drive high-level strategic initiatives, but will also roll up your sleeves and contribute directly. A TPM anticipates bottlenecks, uses great judgment to make trade-offs, and balances the business needs with technical and scientific constraints.
– Manage programs, identify and mitigate risks, clear project blockers, hold teams accountable for delivery, ensure we test features and meet quality definitions, handle releases, and post launch monitoring.
– As part of the project and program ownership, TPMs know the larger business picture (i.e., customer experience, organization goals, opportunities, and/or problems) and technical requirements of the solutions being built (i.e., architecture, dependency affects, efficiency, performance, availability, operability, etc.).
– Partner effectively with managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive delivery.
– Apply process improvement methodologies (e.g., Six Sigma, Agile, Lean, Kaizen analyzes, or other approach).
– Recognize and adopt best practices in reporting, analysis, data integrity, design, validation, and documentation

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
– Medical, Dental, and Vision Coverage
– Maternity and Parental Leave Options
– Paid Time Off (PTO)
– 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Our team oversees the planning and execution of large-scale, cross functional programs both software and hardware. We focus on driving alignment, managing dependencies, and ensuring successful delivery of projects across multiple product initiatives. Our core responsibilities include:

– Developing program plans, defining objectives, and establishing governance structure. We ensure alignment with business goals, manage risks, and track progress against milestones.
– Facilitate communication and collaboration among different teams and stakeholders.
– Identify risks, assess their potential impact and develop mitigation strategies.
– Analyze and derive data insights through PA/BI and publish those insights to broader stakeholders throughout the program lifecycle.

BASIC QUALIFICATIONS

– 3+ years of technical product or program management experience
– 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
– Experience managing programs across cross functional teams, building processes and coordinating release schedules
– Requires travel 25% to Amazon Fulfillment Centers
– Bachelor’s Degree
– Experience developing and implementing the ServiceNow Platform

PREFERRED QUALIFICATIONS

– 3+ years of working directly with engineering teams experience
– Experience developing and executing/delivering product and technical roadmaps
– Expertise in business analysis, metrics, reporting, and analytic tools/languages like SQL, Excel, Tableau, PowerBI, and/or others to translate data into meaningful insights

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, TX, Austin