DESCRIPTION

AWS is seeking a senior Customer Solutions Manager (CSM) Leader to help customers realize sustained business value by accelerating their innovation and transformation journey. The successful candidate will build and develop a high performing team that works with our advanced cloud adoption customers to help them design and rapidly execute strategic migrations to the AWS cloud. This includes migrating to AWS as well as building modern, cloud native solutions, leveraging AWS Services including analytics, AI/ML and Kubernetes, that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, insurgent business mindset. You use your technical acumen, enterprise transformation experience, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

As a leader, you and your team will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that spans tech teams, executives, and business units.

At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM leader, you have a business outcome mindset, broad technical background, and are a driven problem-solver. You use data to make decisions, express yourself thoughtfully, and are passionate about delivering Earth’s most customer-centric experiences.

Key job responsibilities
The successful candidate will:
– Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
– Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS account team
– Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
– Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
– Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
– Accelerate customer adoption through education and enablement
– Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
– Develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans, and develop the team’s writing skills
– Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
– Be a thought leader across Amazon organizations to knowledge

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

– 10+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
– Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
– Bachelor’s Degree in science, technology, engineering, math, business, or equivalent experience
– Ability to travel up to 30% as needed

PREFERRED QUALIFICATIONS

– Direct experience implementing AWS/cloud services.
– Demonstrated desire for continuous learning and improvement.
– Enthusiastic and creative leader with the ability to inspire others.
– Superior written and verbal communication skills.
– Demonstrated ability to effectively deliver information at the C-suite/Executive level.
– Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.
– Advanced organizational and troubleshooting skills with precise attention to detail.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, MA, Boston