DESCRIPTION

At Amazon.com, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for an innovative and experienced leadership development (LD) business partner to implement our strategy and roadmap on developing Amazon’s Customer Service leaders in the Americas. This position is located in Seattle and requires travel up to 20%. The position will require working from a site where we have a WWCS presence.

Key job responsibilities
Critical Responsibilities and Skills:
• Create and implement the LD regional addendum aligned to CS LD’s annual roadmap for Customer Service.
• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
• Demonstrate expert presentation and facilitation skills.
• Design and implement LD programs tailored to the region’s needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
• Assist in implementing the annual needs analysis to determine the LD skills needed for the region.
• Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group.
• Provide leadership development and executive coaching to senior Customer Service leaders.
• Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
• Demonstrate advanced business and HR acumen, including advanced problem-solving skills, critical thinking, and a willingness to be vocally self-critical.

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

• BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
• Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner role.
• Demonstrate experience in influencing senior leaders/stakeholders.
• Demonstrate program management skills, including managing details, and keeping multiple tasks/projects on track.
• Advanced analytical skills and experience using and presenting data to make decisions.

PREFERRED QUALIFICATIONS

• Proven advanced instructional design skills, including evaluation methodologies; experience with global design.
• Master’s Degree in a related discipline.
• Certified executive coaching experience.
• International assignment; experience working in a different country.
• Cross functional experience in an area outside of training and development.
• Experience working in a customer center environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,700/year in our lowest geographic market up to $189,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Seattle