DESCRIPTION

Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.

As we strive to be Earth’s best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.
Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.

As an HR Business Partner on the Amazon Fresh Stores People eXperience and Technology (PXT) team, you will provide HR generalist support to a large population of hourly employees as well as business leaders. This role provides the opportunity to do a variety of tactical and strategic work in an environment that encourages both independent initiative and collaborative teamwork. You will partner with business leaders to deliver HR initiatives focused on internal customer service, employee onboarding, talent management, and employee engagement. You will understand the importance of accurate and timely HR metrics as well as their inputs and impacts. In addition, you may lead and develop a team of entry-level HR employees and own projects or programs that impact the business or the broader HR team.

To be successful in this role, you must understand business goals and prioritize them through high-impact work. You will influence your team and business leaders by providing HR expertise, sound judgment and data-driven recommendations that improve employee experience and business performance.

Key job responsibilities
– Examine situations thoroughly, check for and mitigate personal biases, and make high-judgment decisions that align with the intent of policies and minimize risk. Ensure fair and consistent application of all company policies and compliance with laws and regulations. Take partners or escalate when next steps are unclear.

– Use data and metrics to identify trends, anticipate business needs, and implement action plans focused on employee experience and organizational health.

– Execute employee engagement strategies and rewards and recognition programs. Regularly inspect employee sentiment mechanisms and identify, escalate and take partners when concerns or trends are discovered.

– Provide developmental coaching and feedback to business leaders, including managing difficult employee issues, and delivering on organizational goals.

– Champion change, focused on creating and fostering a diverse, equitable and inclusive environment for all employees. Hold leaders accountable to equitable selection, retention, and development of their employees.

A day in the life
A typical day in this role involves providing strategic and tactical leadership guidance, executing on people initiatives, providing internal customer support, advising and coaching employees and leaders through development and performance matters, and driving HR functional excellence and process improvement. Responsibilities also include partnering with leaders at multiple levels of the organization to develop forward-looking goals and actions focused on the employee experience and operational objectives. Every day brings exciting new opportunities to make a meaningful impact on the lives of our employees and customers.

About the team
Amazon Fresh, located across the United States, was designed from the ground up to offer a seamless grocery shopping experience, whether customers are shopping in store or online.

People, Experience and Technology (PXT) team members support Store Leaders within a designated region, spending time in-store weekly helping to strategize and plan as well as assisting hourly employees when needed. PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

Travel among dedicated store locations on a regular basis is required for this role. PXT will have a cadence of in-store days with the team as well as scheduled store visits. Amazon Fresh Stores PXT will also take part in broader HR initiatives to grow the organization in Worldwide Grocery Stores.

BASIC QUALIFICATIONS

– Bachelor’s degree

– 3+ years of human resources generalist experience, or a blend of HR and Operations.

PREFERRED QUALIFICATIONS

– Master’s Degree or MBA in HR Management

– Experience supporting hourly employee client groups

– Experience in a call center, distribution center, or manufacturing environment

– Demonstrated experience managing and leading employees

– Proficiency with HRIS Systems

– Human Resources experience with companies supporting 250-500 or more associates

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

USA, MD, Glen Burnie