DESCRIPTION

We are seeking an experienced Operations Manager at our Boston, MA Site to develop, manage, and lead a large team of direct and indirect reports supporting Machine Learning and Large Language Model workflows.
As an Operations Manager, you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately trained and supported. You will ensure that accuracy and standards are maintained, and that risks and mitigation strategies are communicated across a globally distributed organization.
This role will include managing individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput of data; and monitoring real-time productivity to meet weekly deliverables.
In this role, you will:

* Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting
* Oversee the hiring & training of new team members and support their development
* Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
* Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas
* Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
* Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs
* Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
* Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
* Utilize strategic thinking to plan/develop team and site growth to support data delivery
* Troubleshoot and resolve technical and logistical issues
* Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues

BASIC QUALIFICATIONS

• BA/BS degree or higher
• Prior experience as an Operations Manager, Project or Program Manager directly managing and developing front-line managers
• Experience in understanding performance metrics and developing them, as required
• Experience working in cross-functional environment and responsible for driving organizational change using relevant data and business rationale
• Experience in managing process and operational escalations
• Experience with process improvement/quality control tools and methods

PREFERRED QUALIFICATIONS

• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Have relentlessly high standards and passion for process improvement
• Strong technical analysis skills; you are someone who wants to dive into the numbers and seek to understand
• Possess a sense of urgency and an appreciation for working in a fast-paced, deadline-oriented environment
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment
• Exposure to process improvement/quality control tools and methods, such as Six Sigma/Lean Processes
• Project Management Experience
• Exceptional skills in data manipulation and analysis

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

USA, MA, Boston