DESCRIPTION

Do you love diving deep into developer experiences and uncovering insights that shape cutting-edge technologies? Are you passionate about influencing product roadmaps and driving continuous improvement? Do you thrive on translating developer feedback into actionable strategies? If so, then this might be your dream job!

Amazon Web Services (AWS) is seeking a Senior Developer Advocate to join our Developer Insights team. In this role, you will lead our efforts to engage with developers, understand their needs, and bring valuable insights back to our service teams. You’ll be at the forefront of improving developer experiences across AWS services, ensuring we deliver solutions that delight and empower developers worldwide.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
As a Senior Developer Advocate on the Developer Insights team your role is to be the voice of the developer within AWS, championing their needs and influencing the evolution of our services. You’ll dive deep into new AWS services, push them to their limits, and then use your insights to drive real change.

You’ll gather insights and feedback from your own experimentation, others within AWS, and from developers on the frontlines. You will turn those insights into comprehensive feedback packages designed to influence roadmaps for our products and services. Your technical depth and analytical skills will ensure AWS continues to deliver delightful developer experiences.

A day in the life
Here’s what your day might look like:

– Collaborate with AWS service teams to influence product roadmaps, advocating for features and improvements that will make developers’ lives easier.
– Get your hands dirty with cutting-edge AWS services, exploring their capabilities and uncovering happy paths and pain points that could make or break a developer’s experience.
– Dive into data, spotting trends, and translating complex patterns into actionable insights for our service teams.
– Create code samples, demos, and content that showcase the true potential of AWS services.

About the team
We believe that a community of users is the happiest and best served when their voices are heard, when they feel they can impact the direction and quality of the products they use. You will engage with developers to identify and anticipate user challenges. You will represent the voice of developers within AWS during the key phases of product development. Developer Advocates on the Developer Insights team leverage their hands-on technical experience and data gathered from the community to influence the product roadmap. They will work alongside Product Managers and engineering teams to address developers’ biggest challenges.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

– 7+ years of hands-on technical experience
– 2+ years of experience in presenting technical topics
– 4+ years in a customer-facing or developer community facing role

PREFERRED QUALIFICATIONS

You are experienced and recognized with appropriate professional recognition and/or professional practice in some of the following:
– Full-Stack Development
– Machine Learning, Generative AI, or AI Engineering
– Cloud-native architecture (AWS, Containers, Serverless…) with background in Software Development, Architecture or Operations (SRE, DevOps)
– Experienced in customer-facing or developer community facing roles
– Ability to translate technical features into tangible customer business benefits

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,100/year in our lowest geographic market up to $277,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, CA, Santa Monica