DESCRIPTION

Come join the Device Operations Technology and Software (DOTS) team to fulfill our vision of enabling customer success by building world-class scalable and innovative solutions that anticipate Original Equipment Manufacturer needs and optimizes decision-making throughout the product life cycle.

We are looking for a talented UX Designer to help design our next generation systems. We are looking for someone passionate about delivering the best possible customer experience for our products. You’ll work closely with a cross-functional group of UX researchers, engineers, product managers, research scientists, and executives to propose and drive innovations in Device Operations.

The ideal candidate has experience designing exceptional UX for business application systems, with strong ideation skills, holistic design thinking, attention to detail, and passion for making difficult tasks into simple and delightful experiences for the user. You must be able to work with ambiguity in a fast paced environment and deliver designs that elevate the customer experience.

Key job responsibilities
– Own the CX from beginning to end and ensure product/feature is built to spec and achieves project goals.
– Conduct user research to understand user behaviors, needs, and motivations.
– Translate research findings into actionable insights and design solutions.
– Create wireframes, prototypes, and high-fidelity designs to communicate design concepts.
– Collaborate with product managers, developers, and other stakeholders to ensure design feasibility and alignment with project goals.
– Iterate designs based on user feedback, usability testing, and data analysis.
– Work inventively around constraints and navigate ambiguous situations.
– Be a passionate and effective advocate for design with non-design audiences.
– Build relationships and communicate effectively with local and remote cross-functional teams.

A day in the life
This is an opportunity to get into the ground floor of a new team in device operations. The central design team provides lots of opportunities to learn and grow.

About the team
The DOTS team is dedicated to delivering software and business solutions for Device Ops & Supply Chain (DeviceOps), focusing on creating scalable infrastructure for future challenges. Collaborating with various Amazon teams, DOTS develops requirements, crafts user experiences, manages programs, makes critical decisions, and ensures data accuracy. The team harnesses science, data engineering, business intelligence, and UX design expertise to develop product strategies that enhance optimization and efficiency within DeviceOps.

BASIC QUALIFICATIONS

– 8+ years of UX designer or interaction designer experience
– – Experience designing and prototyping with tools such as Figma, ProtoPie, Sketch, Photoshop, Illustrator, InVision, or similar

PREFERRED QUALIFICATIONS

– Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
– Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
– Experience with UX design of complex workflows

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, CA, Sunnyvale