DESCRIPTION

The Buy with Prime (BwP) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role managing the launch of Buy with Prime product on e-commerce sites. The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and execution. They are also expected to build the relationships by partnering across multiple teams such as sales, account management, product, engineering and solution architects to successfully launch the customer on Buy with Prime product and features.

The successful candidate will have a track record of (1) experience in customer launch and/or solution management. (2) experience managing technical and non-technical projects with a proven ability to work across broad functional teams (3) owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and (4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.

Key job responsibilities
– Manage end to end Buy with Prime launches for customers in enterprise and SMB customer segments.
– Provide a consultative approach to onboard e-commerce customers on Buy with Prime product to meet customers requirements.
– Work cross-functionally to launch merchants on Buy with Prime product (e.g., Sales, Product, Tech).
– Utilize subject matter expertise to communicate the value of Buy with Prime product to key customer stakeholders.
– Provide feedback to the product team based on the learnings during customer launch.

About the team
Buy with Prime is helping people reimagine the way they shop….wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond

BASIC QUALIFICATIONS

– 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
– 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
– Bachelor’s degree in science, technology, engineering, math, business or equivalent
– Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

PREFERRED QUALIFICATIONS

– Strong verbal and written communication skills
– Ability to influence others in a collaborative fashion
– Strong decision-making skills
– Ability to prioritize in a complex, fast-paced environment
– Ability to gather, interpret and apply a wide range of data
– Strong organizational skills
– Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Seattle