DESCRIPTION

World Wide Field Enablement (WWFE) is seeking a Program Manager, to help provide an exceptional unified onboarding experience for all AWS Sales roles. Onboarding is strategic to AWS because the new hire experience sets the tone and often determines employee satisfaction and productivity throughout their career at AWS. A successful candidate has experience working in teams with strong strategic and operational capabilities.

The Onboarding team is responsible for building, delivering, and measuring foundational onboarding across Sales roles in Sales and Marketing at AWS. The team will assess field sales, analyze data and develop insights to improve time to ramp. In this role, you will partner with field productivity teams located in geographies around the world and translate a set of diverse needs into an impactful learning experience for the seller. This role will be a thought leader within a team that deeply understands the Amazon Culture and AWS core field competencies and determine how these are woven into everything that we do. This team will build innovative learning content for new hire sales roles to prepare them to engage with AWS customers and prospects with the knowledge and confidence they need to earn trust. This team will use quantitative and anecdotal data to prepare narratives on key learnings, observations and make recommendations for future improvement.

This role will play an integral part in driving success in an environment of fast paced change. The successful candidate will combine a solid fluency of Bias for Action and Deliver Results in a global setting. This position will work with a broad set of stakeholders supporting the extended AWS sales organization, including Specialized Sales, Marketing, Professional Services, Public Sector, AWS Global Sales (AGS), and the Partner (APO) team. The ideal candidate has strong communication skills, ability to work cross-functionally, and translate business needs into impactful business outcomes. They have prior experience with Sales Enablement, working in a program team, and deep understanding of how the field operates. This is a hands-on position, with the ideal candidate willing to “roll up the sleeves” and get things done.

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

Key job responsibilities
– Collaborate with Onboarding stakeholders across the organization to contribute to and implement a scalable unified Onboarding strategy.
– Work with team members across geographies and business units to understand Onboarding priorities and requirements, and deliver against them.
– Identify program metrics and report on insights to articulate Onboarding impact, and identify opportunities for iteration and improvement.
– Leverage strong writing skills to communicate to leadership and stakeholders through regular touchpoints (monthly business reviews, document reviews, etc.)
– Deliver Results with a high performing and matrixed team that may include learning designers, other program managers, and sales operations.
– Develop strong relationships with stakeholders, partners and leadership.

A day in the life
At Amazon, we live our professional lives by the Leadership Principles. When we hire, we look for those who are Amazonian rather than for someone who fits an exact résumé mold. To us, diversity in thought and experience is a good thing. We are hiring for attitude and training for skill because we recognize success takes many paths. While possessing the above criteria would be helpful, if you have a passion for customer success – we want to talk to you. We are looking for someone who can help us create the next version of what it means to be a great partner to our US Consulting Partners. We will coach the right fit.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

BASIC QUALIFICATIONS

– 2+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience working cross functionally with tech and non-tech teams
– 2+ years of defining and executing against program timeline & requirements experience
– 2+ years of defining and implementing process improvement initiatives using data and metrics experience

PREFERRED QUALIFICATIONS

– Experience building processes, project management, and schedules
– 2+ years of change management experience
– 3+ years of driving process improvements experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Seattle