DESCRIPTION

We’re looking for a Technical Program Manager to help us deliver programs and projects for the next generation of Amazon customer communications. Our team, Outbound Communication, is responsible for the transmission of messages to all of Amazon’s customers over Email, SMS, Push, and emerging communication channels. We own and operate critical services that deliver over 350 million messages a day.

Our goal is to delight Amazon customers worldwide with inspiring content and help them fulfill their shopping missions. We do this by driving awareness and discovery of Amazon’s products and services. We meet customers at their preferred communication channel(s) with the most relevant content, at the right time and frequency.

Since we’re a growing team, we’re looking for someone who can deal with ambiguous and fast-moving environments; who has a history of technical leadership for projects at Amazon scale and complexity; who has delivered cross-org projects at worldwide scale. Great communication, and ability to clearly articulate and present your vision to senior leadership are key to his role.

This role is open to candidates in Seattle and NYC.

Key job responsibilities
We are expanding our mission to meet customers where they are and building the next generation of systems that balance between Amazon’s growing business requirements, brand management and the need to ensure a high CX (Customer Experience) bar for our customers.
– The role will be responsible for managing and delivering projects across 30+ VP-level orgs with visibility all the way up to the S-Team.
– You will work with a 100+ Product and Tech org on projects that modernize the current architecture, improve the resilience of Tier-1 services and enable partner teams to migrate to Outbound’s new vision for centralized communication management across both marketing and non-marketing messages across multiple communication channels (email, in-App push, SMS, WhatsApp).
– You will be responsible for communicating updates to senior leadership on the progress and challenges of these critical launches for Amazon, as well as own and drive technical mandates at the company level.
– You will be immersed in Amazon’s technical stack, analytics and AI capabilities, and collaborate with talented software engineers, scientists, analysts, visual designers, and marketing specialists across the company.

BASIC QUALIFICATIONS

– 7+ years of technical product or program management experience
– 10+ years of working directly with engineering teams experience
– 5+ years of software development experience
– Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

– 8+ years of hands-on work managing complex technology projects experience
– Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Seattle