DESCRIPTION

The Transformation team diagnoses, designs for, and delivers innovative transformation, change management, and organization development solutions to drive positive, sustainable growth across the business. We are a team of transformation strategists, program leaders, systems and experience designers, and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together.

Amazon Advertising, IMDb, and Grand Challenge (AIGC) is seeking an experienced transformation leader to spearhead our Transformation team and practice. As the Senior Manager, Transformation, you will be responsible for envisioning and delivering innovative organizational development and change management solutions that drive sustainable transformations across the business. Your mission will be to create human-centered transformation experiences that empower our employees to do their best work, while elevating how we deliver for our customers.

Key job responsibilities
Transformation Strategy & Design
• Anticipate transformation opportunities by staying ahead of industry trends, emerging technologies, business/workforce needs
• Conduct comprehensive assessments to deeply understand cultural values, mindsets, behaviors, and opportunities
• Collaborate with customers/leaders to define transformation visions, goals, risks, strategic roadmaps from concept to execution
• Design scalable, high-impact transformation solutions (services, tools, playbooks) tailored to evolving business complexity/growth
• Continuously enhance solution designs by studying usage data, ecosystem changes, and incorporating cutting-edge practices
• Build world-class transformation capabilities by leading cross-functional teams and developing high-performing talent

Leadership & Influence
• Relentlessly advocate for the business/workforce by identifying transformation opportunities that accelerate goal achievement
• Build trusted partnerships by deeply understanding customer contexts and delivering tailored, high-impact solutions
• Effectively lead matrixed, cross-functional teams through ambiguous situations, empowering them to achieve ambitious targets
• Exhibit outstanding business acumen, applying relevant expertise to shape initiatives
• Demonstrate exceptional executive presence, communication abilities, and the gravitas to influence senior stakeholders

Organizational Development
• Effectively manage large-scale organizational changes in partnership with HR specialists, line-HR, and business leaders
• De-risk/optimize areas that enhance businesses’ ability to operate as well-designed, well-oiled machines
• Incorporate transformation solutions for re-engineering organizations, driving high-performance teams, and solving for conflicts or ambiguities in roles, responsibilities, and work processes

Experience Design & Innovation
• Lead the design and delivery of scalable, enterprise-wide transformation experiences, services, and tools that meet the evolving needs of our rapidly growing, complex, and globally dispersed businesses
• Stay at the forefront of experience design, change, marketing, and enablement practices, technologies, and methodologies
• Develop best-in-class transformation playbooks, methods, and reusable assets to scale capability-building and drive innovation
• Use audience segmentation, persona development, and journey mapping to craft compelling transformation brands/narratives

Change Management & Strategic Communication
• Expertly lead cross-functional, informal, matrixed, and dotted-line teams to maximize performance and achieve transformation goals in ambiguous, fluid environments
• Empower, motivate, and actively develop teams and stakeholders to build transformation expertise and drive shared objectives
• Develop high-impact, strategic communications (internal materials, org-wide messages, articles) that prioritize the user experience
• Set the strategic direction for and lead SMEs and partners in delivering purpose-led, resonating content across channels

Impact-Based Measurement & Continuous Improvement
• Define, track, and communicate appropriate performance measurements to stakeholders
• Collect, analyze, and continuously improve transformation methods, tools, and reusable assets based on data-driven insights
• Partner with science/analytics experts to holistically evaluate solution effectiveness using qualitative/quantitative methods
• Leverage measurement insights to drive continuous improvement of solutions and increase transformation success rates
• Advise customers/leaders/SMEs by translating analytics into clear, actionable recommendations to unlock organizational value

Travel is expected.

About the team
The Transformation team diagnoses, designs for, and delivers innovative transformation, change management, and organization development solutions to drive positive, sustainable growth across the business. We are a team of transformation strategists, program leaders, systems and experience designers, and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• Bachelor’s degree in a related field, or equivalent experience
• Minimum 10 years of experience leading complex, enterprise-wide transformation initiatives
• Expertise in org development disciplines including strategic workforce planning, team effectiveness, and change management
• Exceptional qualitative and quantitative research skills, including advanced analytics and statistical modeling
• Demonstrated success in customer segmentation and user research
• Proficiency in systems thinking, human-centered design, and organizational assessment approaches
• Outstanding business acumen and sound judgment to understand customer needs and shape transformation strategies
• Knowledge of systems design, automation, and cutting-edge transformation practices/technologies
• Proven ability to build trusted partnerships, lead matrixed teams, and influence senior stakeholders
• Data-driven decision making and a continuous improvement mindset
• Ability to thrive in ambiguous, fast-paced environments while effectively managing constraints
• Excellent communication and presentation skills across technical and non-technical audiences

PREFERRED QUALIFICATIONS

• Master’s degree in Industrial/Organizational Psychology, Organizational Development, or a related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148,300/year in our lowest geographic market up to $245,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Seattle