DESCRIPTION

The Multi Channel Fulfillment Solutions Org (MCF) team is seeking a Technical Customer Solution Manager to lead Customer onboarding to MCF and strategic Customer technical integrations. To be successful in role, your technical acumen, customer obsession and program capabilities will enable you to effectively lead Customer relationships, navigate Customer technical requirements and continuously obsess about driving process efficiencies across the end-to-end Customer onboarding experience.

The successful candidate will have a track record of; 1) leading end-to-end strategic Customer onboarding and technical integration plans within Ecommerce which span cross-functional teams, 2) building relationships and partnering across multiple functions to deliver results (including but not be limited to Sales/ Account Management, Solutions Architects, Program and Operations), 3) owning internal as well as Customer facing operating procedures, with a continuous lens on process improvement., 4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.

Key job responsibilities
– Become a subject matter expert on the MCF Customer onboarding journey and technical integration aspects (including APIs and third part applications)
– Own strategic merchant end-to-end customer onboarding and technical integration plans
– Own issue escalations related to onboarding, integration and APIs with program ownership of any resulting actions
– Lead deep dives on customer onboarding related problems and root cause analysis
– Develop customer onboarding operating procedures and lead process improvement programs
– Develop and lead trainings for Customer onboarding
– Report on customer onboarding progress
– Lead technical engagement partnering with 3P App Developers
– Consolidate international customer feedback and requirements related to onboarding, API and integrations to influence the MCF Product development roadmap

About the team
Amazon has spent years building one of the world’s most efficient and optimized supply chains. The Multi Channel Fulfillment Solutions Org (MCF) is building on that foundation by innovating end-to-end supply chain capabilities for merchants that want to use Amazon’s capabilities to fulfill orders from their own website or other marketplaces.

BASIC QUALIFICATIONS

– Bachelor’s degree in science, technology, engineering, math, business or equivalent
– Experience in working with customer launches and/or solution management.
– Experience leading enterprise-scale implementation projects.
– Experience working with cross functional teams to deliver results

PREFERRED QUALIFICATIONS

– Experience defining program requirements and using data and metrics to determine improvements.
– Experience implementing repeatable processes and driving automation or standardization.
– Supply Chain Management (SCM) domain knowledge.
– ECommerce domain knowledge

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Seattle