DESCRIPTION

Amazon continues to delight customers around the world with a growing assortment of fast, innovative, and convenient delivery programs like One-Day and Same-Day delivery designed to help customers get their stuff when and where they need it. On the Delivery Experience (DEX) team, we are constantly innovating to help our customers get even faster delivery, on an ever-broader assortment of products, with ambitious goals to expand these global delivery services to more cities in US and internationally.

As a Principal Product Manager on the DEX Speed Expansions team, you will be responsible for developing new ultra fast same day delivery CX for how we can expand Same Day across the US, enabling us to build and operate a model that is right for each metro/town. In this role, you will innovate to develop novel solutions (operations, delivery formats and CX) in how we expand Same Day coverage in our smallest, as well as our largest, metros. You will be challenged to think about the right customer experience, solving some of the most complex Customer experience problems with L10 and S-team visibility. You are an ideal candidate for this role will have following skillsets/competencies:

1) Ability to use large data streams to identify potential opportunities of redefining customer experience. The candidate must be able to identify the impact of launching the delivery model on operations, customer experience, transportation requirements and long term scalability.
2) Ability to think big regarding the feasibility of rolling out new delivery CX across the US considering legal, PR and financial implications.
3) Partner with topology and operations teams across Amazon to perform an internal capability analysis
4) Understand the technical requirements of launching new models, translate the requirements to feature requests and work with engineering teams to prioritize it on their roadmaps.
5) Partner with finance team to build P&L for new delivery models

Prior experience with conceptualizing and launching large scale programs, defining the end to end customer experience, user flows and delivery models a plus.

BASIC QUALIFICATIONS

– 10+ years of product or program management, product marketing, business development or technology experience
– 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
– Bachelor’s degree
– Experience owning/driving roadmap strategy and definition
– Experience with end to end product delivery
– Experience with feature delivery and tradeoffs of a product
– Experience as a product manager or owner

PREFERRED QUALIFICATIONS

– Experience owning technology products

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Bellevue