DESCRIPTION

Amazon’s Customs & Trade (ACT) Learning & Development team supports Amazon’s customs brokerage mission to provide global customers (International FBA Sellers and External Freight Forwarders) a one-stop customs business for international transportation services. To support expansion, we are searching for a Sr. Learning Specialist with strong communication, development and facilitation skills to join our team and help grow and implement customs brokerage onboarding, training, and upskilling programs. Amazon Customs Brokers own customs clearance on ocean, air, rail and truck cross-border shipments, and the Sr. Learning Specialist will play a critical role in defining and facilitating training and learning materials for onboarding and continued education. A Sr. Customs Learning Specialist is comfortable talking in front of a group as well as one-on-one with an individual, and is able to give and receive feedback effectively. We invite you to be part of the team that defines how Amazon changes the world of international logistics.

Key job responsibilities
– Innovate and lead training project directives and timelines while offering solutions to training needs variances
– Facilitate operational training for Broker Operations Partners via blended learning experience comprised of remote instructor led training (VILT), in-person, and hands-on training
– Conduct ongoing assessments of learning performance via data-driven approaches
– Identify gaps in existing learning content; Innovate, create, and test new training materials that close critical skill and knowledge gaps
– Manage classroom instruction, performance and reporting, providing subject matter expertise in areas of content specialties

Key skills:
– Understanding of brokerage incident and escalation functions.
– Proficient in and able to explain customs, in-bonds, duty statements, etc.
– Experience in or with International Logistics, Cross-Border Transportation and Supply Chain, or US Customs rules and regulations.
– 1+ year as a Licensed Customs Broker or has Customs experience with a willingness to taking the Customs Brokerage or Certificate (CCS) license exam.
– Fluent English (written and verbal)
– Effective communication skills with stakeholders and leadership.
– Client-focused and team-oriented

About the team
ACT’s L&D team globally manages the brokerage’s training and development needs with development tools and innovative systems. Tenets include:

1) Improve employee performance – Teach and reinforce digital competencies and customs brokerage skills that improve operator compliance and productivity.

(2) Enhance service output – Provide customs brokers a learning environment that fosters accurate entry writing solutions.

(3) Retain talent – Expand employee learning and training leading to career growth opportunities.

BASIC QUALIFICATIONS

– International logistics work experience.
– Bachelor’s degree in a related field.
– Demonstrated success developing, coaching and assessing business processes.
– Corporate training or e-learning platform experience.
– Experience using computers to develop instructional materials and presentations.

PREFERRED QUALIFICATIONS

– Licensed Customs Broker (LCB) or Certified Customs Specialist (CCS).
– Strong attention to detail and organizational skills.
– Experience with adult learning theory and/or human performance improvement.
– Experience with performance metrics process improvement.
– Ability to communicate effectively with global stakeholders and senior leadership.
– Advanced knowledge of Excel, Word, PowerPoint, and data analysis logic.
– Excellent accuracy, organizational and time management skills.
– Editorial background and exceptional content proofreading skills.
– Ability to solve problems and work without close direction in ambiguous environments.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

USA, TN, Nashville