DESCRIPTION

AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amazon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

AWS is a fast-growing global business requiring continuous process streamlining and scalability leading to actionable intelligence that delivers significant business value. Billing Ops help deliver business value by ensuring all custom terms in our custom agreements are implemented and enforced appropriately. This is a wonderful opportunity to help build the future of AWS pricing and billing processes to better service our customers while ensuring all customers receive the full benefit of their contracts in a timely manner.

Key job responsibilities
Manage a team of Operations Analysts to ensure accuracy and morale in a fast-paced high visibility environment to support operations for AWS Sales and other internal teams
Support and implement existing team goals and vision in line with larger BPO objectives
Drive resolution for billing and collections issues by partnering with Accounts Receivable (AR), Billing, and Project teams.
Manage communication with cross-functional teams including Sales, AWS Partner Network, AR, Legal, and Finance
Proactively identify opportunities for improved communication and training, and assist in the creation of documentation
Help push for continuous process improvement while developing relationships for long term solutions
Represent team in larger cross-team initiatives which involves supporting requirements gathering phase through project launch
Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems
Enable team members through direct support and partnering on stretch assignments
Support weekly, monthly, and quarterly reporting

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

-Bachelor’s degree
-5+ years of relevant professional experience
-2+ years of relevant people leader experience
-Operations experience with working knowledge of contracts
-Experience managing a team of direct reports and continually improving success driven metrics
-Experience working within a team of managers who support a larger team with a unified vision

PREFERRED QUALIFICATIONS

• Lean Six Sigma Black Belt, PMP and Kaizen Certification.
• Experience working with pricing or billing operations.
• Strong attention to detail and excellent problem-solving skills.
• Project/Program Management: Expertise in leading large-scale cross-functional financial systems-related projects across varying businesses and geographies.
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,900/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Seattle