DESCRIPTION

Within Amazon, the Selling Partner Services SOP Editorial teams create and maintain high-quality, user-centered content consumed by Support Associates. We go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers.

This team is looking for a strong people manager with experience in content management, content strategy, and new ways to deliver content to global users to improve the customer experience.

The successful candidate will lead a team of editors and technical writers. This includes managing relationships with direct reports, the wider team, customers, and business stakeholders. You will be responsible for resource planning and allocation, setting and then delivering on goals, and managing the team’s performance. You will be comfortable doing your job autonomously. You will also be expected to collaborate with global stakeholders to drive content-related programs from conception to delivery.

The ideal candidate is a people manager capable of effectively managing the full spectrum – from coaching low performers to stretching and growing high-achievers. They will have excellent analytical skills, attention to detail, and thrive in ambiguous situations. They will be a strong verbal and written communicator, be comfortable prioritizing, and be able to lead their team through frequent change.

Key job responsibilities
* Lead and manage a team of technical writers and editors.

* Resource planning and allocation.

* Setting and delivering against goals.

* Collaborate with global stakeholders on content-related programs and initiatives.

BASIC QUALIFICATIONS

* 8 years experience managing a technical writing, documentation team, or instructional design team.
* 3 years experience working in editorial teams.
* Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
* Skilled at managing people: hiring, team building, conflict resolution, and performance management.

PREFERRED QUALIFICATIONS

* Experience in a multi-language, e-commerce publishing environment, including globalization for translation, terminology databases and management and other world-ready approaches.
* Strong proofreading skills and experience creating and maintaining style guides.
* Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
* Experience in management of instructional content strategies including content reduction, content tagging and metadata strategies.
* Experience creating and refining content products to meet customer needs; acquiring customer feedback to drive innovation.
* Experience with HTML, XML, DITA, and content management systems (CMS).
* Excellent oral and written communicator, comfortable with frequent cross-functional and senior management contact and able to influence without authority to deliver results

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,200/year in our lowest geographic market up to $212,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

USA, WA, Seattle